JACKSONVILLE, Florida and ATLANTA – (COMMERCIAL THREAD) – First Financial Asset Management (FFAM) recorded savings of more than $ 250,000 per year thanks to the deployment of the debt collection solution by Latitude Software, an Interactive Intelligence company (Nasdaq: ININ).
“The open architecture of Latitude software and the multitude of pre-built custom interfaces allowed us to integrate it quickly and easily with our back-office accounting and IT systems, resulting in reduced labor costs.” implementation and programming, âsaid Chief Investment Strategist and Executive Vice President of FFAM. , Matthieu Maloney. “Combined with cost-effective Latitude licenses and efficiencies in our accounting, IT and customer service departments, we have saved over $ 250,000 per year since the software was deployed in 2004.”
FFAM, a customer account management and debt buyback company, replaced an old debt collection product with Center of latitude, a software suite designed to streamline and manage the entire collection and portfolio management process, as well as to track collection agent goals and productivity.
Center of latitude supports FFAM’s more than 300 employees, including debt collectors and portfolio managers located at the company’s headquarters in Atlanta, Georgia, and offices in Phoenix, Arizona, and West Palm Beach, in Florida.
FFAM selected Center of latitude after a review of competing products from some of the industry’s most recognized software vendors.
âLatitude software has proven to be the best at evolving to keep pace with our rapid growth and has provided us with the most flexible architecture,â said Maloney. âWe can customize virtually every aspect of the product, from views and reports to data and processes. Simply, Center of latitude met all of our needs, both in terms of the collection agency and the purchase of debts from our business.
The FFAM also uses Latitude agency manager manage the flow of data to outsourcing partners; Latitude Portfolio Manager manage billions of dollars of purchased debt belonging to its debt buying arm; Latitude workflow assist in the automation and planning of account collection strategies and debt transfer when desired measures have been achieved; and Latitude swap to develop data import and export jobs.
âLatitude is constantly improving its products and making sure we have the latest features,â said Maloney. âThis customer focus, combined with ten years of experience in developing critical solutions for the collection industry, has made Latitude an integral and valued part of our business. ”
About First Financial Asset Management
First Financial Asset Management Inc. (FFAM), part of the First Financial Group of Companies, is an accounts receivable and debt purchasing management company providing strategic outsourcing and portfolio acquisition services. Its comprehensive and proven liquidity programs have been designed to improve the financial performance of credit-intensive assets. FFAM was founded in 2002 and is headquartered in Atlanta, Georgia. It employs over 300 people serving over 100 clients nationwide, including Fortune 500 and 1000 companies. For more information on FFAM, visit www.1fam.com, or call 800 542.8714.
About Latitude software
Latitude Software, an Interactive Intelligence company, provides debt collection software and services. Latitude offers hosted and on-premise solutions that are easy to use and include comprehensive functionality for faster and more efficient debt collection and portfolio recovery. The Latitude software suite is designed using the latest Microsoft .NET development tools and Microsoft SQL server database technologies. Latitude was founded in 1997 and serves over 200 businesses across the country. Latitude is headquartered in Jacksonville, Florida and can be reached at 866.396.2599, [email protected], or on the Net at www.debtsoftware.com.
About interactive intelligence
Interactive Intelligence Inc. (Nasdaq: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. The company’s solutions, which can be deployed through an on-premises or hosted model, include vertical specific applications for insurance and collections. Interactive Intelligence was founded in 1994 and has over 4,000 clients worldwide. The company was named one of Software Magazine’s Top 500 Global Software and Services Providers in 2010 and Forbes Magazine’s Best Small Businesses in America in 2010. The company employs approximately 900 people and is headquartered in Indianapolis, Indiana. It has 19 offices in North America, Latin America, Europe, the Middle East, Africa and Asia-Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or [email protected]; on the Net: www.inin.com.
This press release may contain certain forward-looking statements which involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the Company’s filings with the SEC.
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